Frequently Asked Questions
Everything you need to know about shopping with Momo Slimes.
How long will it take for my order to ship?
We process all orders within 3-5 business days. Once shipped, domestic delivery typically takes 2-7 business days depending on your location.
What is your return policy?
Due to the nature of our products, all sales are final. However, if your item arrives damaged or incorrect, please contact our support team within 48 hours of delivery.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination.
How can I track my package?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your shipment's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your products safe for children?
Our products are designed for ages 8 and up. They are non-toxic but should never be consumed. We recommend adult supervision during play.